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Accessibility Tools My Delay Repay Account
  • Personal Details 1
  • Journey Details 2
  • Ticket Details 3
  • Compensation Details 4
  • Confirm 5
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When were you delayed?

Scheduled time of departure

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Please enter the start and end stations of your journey, if your planned journey involved changing to different trains at various stations, please enter the station where you started your journey and the station where you ended your planned journey.

Journey Start and End Stations

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Select your journey

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Still can't find your train? Add manually
You should only include your train journey and any connecting trains you've had to take, excluding any underground, bus or tram connections
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Length of delay

Type of delay

Each passenger should submit an individual claim but if you are travelling in a large group please tick this box.
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Does your ticket have a barcode?

Barcode

My Ticket does NOT have a Barcode

Select Ticket format

Please upload a photo of your ticket. This should be your ticket for travel and not your seat reservation or receipt. Please cut your ticket in half or deface it, unless it is still in use (i.e season ticket).
Upload Image of ticket
File size must be smaller than 10MB, we allow JPG, PNG and PDF file types
(as displayed on your card)
How to find UTN
How to find CTR
HOW TO FIND THE TICKET REFERENCE
£
How to find ticket price
Please enter the exact cost of your ticket
My ticket doesn't have a barcode My ticket has a barcode Continue

Sorry, we could not find your ticket and could see that your travel date is not today.

Please click continue to complete additional ticket details

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Sorry, we could not find your ticket

Did you purchase your ticket today?

Yes No
Select another option

Sorry, but on this occasion we will need some more information from you, please complete the following details:

Validity of a monthly season ticket must be one month
£
Upload Image of ticket
File size must be smaller than 10MB, we allow JPG, PNG and PDF file types
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Sorry, but on this occasion we will need some more information from you, please complete the following details:

Select another option Continue

Thank you, we should get your ticket details overnight, but in the event we don't we will get back in touch with you to request further information.




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Your ticket with the details below was found and has not been used for a claim previously

Cost of ticket :
Method of Payment :
Ticket type :
Ticket Class :
Origin :
Valid From :
Destination :
Valid To :
Travel Date :
Ticket Duration :
Is this your ticket?
No, I will provide additional ticket details Yes, continue

Your ticket with the details below was found and has been used for a claim previously.

Cost of ticket :
Method of Payment :
Ticket type :
Ticket Class :
Origin :
Valid From :
Destination :
Valid To :
Travel Date :
Ticket Duration :
Is this your ticket?
Select another option
Bank Name :  
Bank account able to accept payments :  
Valid IBAN :  
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Confirm your claim

Your Details

Ticket details

Compensation Details

View our privacy policy and read our terms & conditions

By clicking the submit button, you are agreeing to the terms and conditions of the Delay Repay scheme. Click the links above to read the details.

FREQUENTLY ASKED QUESTIONS
Claim Successfully Submitted

We aim to process your claim within 24 hours, however please allow up to 10 working days as your claim may be subject to additional quality checks

Your Claim Reference Number:

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To make claiming even easier in the future, you can register an account using our My Delay Repay service.

The information from the claim you have just created will be used and all you need to do is create a password.

If you're a monthly or longer Season ticket holder claiming a refund due to the rail strikes, please select the Strike Action option when submitting your claim. You'll just need to tell us the outward portion of your trip only (not return journey) to claim a full day of your ticket.
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If the date you’re claiming for was impacted by industrial action in the form of action short of a strike and you can’t find your service, please contact your retailer where you brought your ticket for assistance on claiming compensation.