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Accessibility Tools My Delay Repay Account

Appeal or Check a Delay Repay Claim

Please enter your delay repay claim reference and security data using the form below, if you wish to submit a new claim, please click here to go to the claim submission page.

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  • Update your ticket image
  • Change your compensation method
  • Check the status of your claim
  • Appeal a rejected claim
  • Appeal the compensation awarded on your claim
FREQUENTLY ASKED QUESTIONS
If you're a monthly or longer Season ticket holder claiming a refund due to the rail strikes, please select the Strike Action option when submitting your claim. You'll just need to tell us the outward portion of your trip only (not return journey) to claim a full day of your ticket.
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If the date you’re claiming for was impacted by industrial action in the form of action short of a strike and you can’t find your service, please contact your retailer where you brought your ticket for assistance on claiming compensation.