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Accessibility Tools My Delay Repay Account

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  • ✓Easier to make delay repay claims.
  • ✓Your personal details will always be prefilled.
  • ✓Season ticket holders can save their ticket and skip having to add each time.
  • ✓Save your preferred compensation method.
  • ✓All your Delay Repay claims in one place.
FREQUENTLY ASKED QUESTIONS
If you're a monthly or longer Season ticket holder claiming a refund due to the rail strikes, please select the Strike Action option when submitting your claim. You'll just need to tell us the outward portion of your trip only (not return journey) to claim a full day of your ticket.
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If the date you’re claiming for was impacted by industrial action in the form of action short of a strike and you can’t find your service, please contact your retailer where you brought your ticket for assistance on claiming compensation.